Operations Manager

About Pioneer Skin Doctors

Pioneer Skin Doctors are a specialist skin cancer clinic committed to delivering exceptional patient care in a professional, supportive and high-performing environment. Their clinicians are leaders in their field, and their clinic culture is grounded in care, collaboration and clinical excellence.

Pioneer Skin Doctors are now seeking an experienced Operations Manager to lead the day-to-day running of the clinic and support the Director to focus on clinical care and business growth.

The Role

Reporting to the Director, this is a senior operational role with full responsibility for the people, processes and financial operations of the clinic. You will be the central point of coordination across the business, providing strong leadership to the team and ensuring the clinic operates smoothly, compliantly and efficiently.

This role will suit someone who enjoys ownership, is proactive by nature, and is confident leading people and managing operational and financial outcomes in a healthcare setting.

Key Responsibilities

Provide overall leadership across people management, operations and administration to ensure exceptional service delivery and positive team engagement. Key responsibilities include:

• Lead the day-to-day operations of the clinic, ensuring smooth, efficient and compliant service delivery
• Provide strong leadership to the clinic team, including onboarding, performance management, rostering and support
• Manage financial operations, including payroll, invoicing, reconciliations and reporting
• Partner closely with the Director to review clinic performance, priorities and improvement opportunities
• Oversee policies, compliance, property maintenance, OHS and external stakeholder relationships
• Support marketing and communication activities as required

About You

You are a confident, organised, and people-focused operations professional who enjoys working in a healthcare environment that is focused on providing exceptional patient care.

You will bring:

• Experience working in a healthcare clinic, ideally in an operations or practice management role
• Proven experience leading and managing teams, including rostering and payroll
• Strong understanding of clinic operations, administration and financial processes
• Experience with practice management software, ideally Best Practice (desirable but not essential)
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage competing priorities
• High-level computer literacy across practice systems, Microsoft Office and Google Workspace
• A proactive, solutions-focused approach with strong initiative

You will be warm, professional and approachable in nature with strong leadership and people management capability. You possess excellent interpersonal and relationship-building skills, are calm and organised under pressure and work with a high level of integrity, discretion and respect for confidentiality.

Why join Pioneer Skin Doctors

• Open to flexible hours and days (upwards of 16 hours per week)
• Senior role with genuine autonomy and impact.
• Close working relationship with the Director
• Supportive, values-driven clinic environment
• Opportunity to shape and improve clinic operations
• Long-term role with stability and growth

If you are ready to take ownership of a busy specialist clinic and make a meaningful contribution to patient care and business success, we would love to hear from you.

Attractive remuneration will be offered commensurate with your skills and experience.

If this sounds like you and you are as excited as they are by this opportunity, then we would love to hear from you.