Practice Manager

Physio Group South West is seeking a motivated and experienced Practice Manager to oversee the operations of our two thriving physiotherapy clinics. This is a dynamic and fast-paced role that requires exceptional leadership skills, adaptability, and a passion for delivering outstanding client care.

This is a key leadership role within a thriving business where people, culture and client experience are at the heart of everything they do.

About Physio Group South West

Physio Group South West are a vibrant, family-owned private physiotherapy practice with clinics located in Collie and Australind. They pride themselves on delivering the highest quality healthcare services through their experienced therapists, while their Client Experience Officers ensure every client enjoys a seamless and positive experience.

Physio Group South West values drive everything they do – from fostering an inclusive and supportive team culture to delivering exceptional client experiences. They believe work should be fulfilling, collaborative, and balanced, and they strive to create an environment where everyone feels valued and empowered.

The Role

As Practice Manager, you will oversee the day-to-day operations of both clinics, overseeing a team of 26 staff across administration and practitioners. You’ll be based in Australind three days per week and Collie two days a week, with on-call responsibilities as required.

Reporting directly to the Practice Principal, key responsibilities will include:

• Leading, mentoring, and inspiring the administration team to achieve personal and professional goals.
• Conducting regular one-on-one sessions and performance reviews, fostering a culture of excellence.
• Managing clinic operations, rosters for staff and overseeing workflow.
• Ensuring all staff credentials, registrations, and compliance documentation are current.
• Building and maintaining relationships with referring professionals and community partners.
• Overseeing practice policies, processes, and IT systems, ensuring continuous improvement.
• Managing financial aspects of the practice, including payroll, accounts payable/receivable, and overall financial health.
• Handling difficult conversations with professionalism, care, and a solutions-focused approach.
• Driving service improvement initiatives, particularly in administration and client experience.

About You

Physio Group South West are seeking an experienced Practice Manager who is dedicated and motivated to lead their administration team with strong organisational skills and a genuine passion for people and service.

You will proactively address challenges, implement effective solutions, and ensure the clinic has the necessary resources, systems, and processes to operate at its best. Your leadership will be key in maintaining their quality service standards and fostering a cohesive and efficient team environment.

You will have high levels of emotional intelligence, and excellent leadership skills to build and foster a culture of high performance and can foster positive and cohesive relationships across the team.

With a love of working with people and excellent communication skills, you will be able to provide fair feedback and have fun within the team.

Key Attributes:

• Thrive in busy environments and excel at managing competing priorities
• Calm, empathetic, and composed under pressure, with excellent crisis management skills.
• High emotional intelligence, fostering positive and cohesive team relationships.
• A solutions-focused problem-solver with a proactive mindset.
• Exceptional communication skills, with the ability to adapt to diverse audiences.
• Passionate about building relationships with clients, team members, and community partners.
• Strong IT skills, with experience using practice management software and Microsoft 365.

Essential Requirements:

• Proven experience in a leadership role, ideally in allied health or a similar setting
• High-level communication and interpersonal skills
• Working knowledge of practice management systems (experience with Xero highly regarded)
• Working with Children Check, Police Check, and a valid driver’s license.
• HR qualifications or experience will be highly regarded

Why Join Physio Group South West?

At Physio Group South West, you’ll be part of a team that values your contributions, supports your growth, and celebrates your success. You’re more than an employee—you’re part of the family. As a small, close-knit team, they are passionate about innovation, growth, and creating an environment where everyone thrives.

Here’s what Physio Group South West offer:

• Fulltime role, autonomous role in a supportive and team driven environment with flexibility
• They will invest in you with professional development and 1-2-1 coaching to help you excel in the role
• Potential to grow the role further to Operations Manager
• Supportive and inclusive team culture that value your ideas and well-being
• Above award pay, uniform, laptop, mobile phone allowance

If you’re a passionate, driven professional ready to make a meaningful impact, then apply now!